Refund policy

NUWIWI Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at hello@nuwiwi.com. Please note that returns must be sent to the following address:

  • 1139 Budapest, Hajdú utca 28. 1.em. 4.ajtó, Hungary.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

  • Defective or Incorrect Items: If the item is defective, damaged, or you received the wrong item, contact us immediately. In these cases, we will evaluate the issue and provide a prepaid return shipping label at no cost to you.
  • Standard Returns (Change of Mind): For all other returns (Global and EU), the customer is solely responsible for arranging and paying for return shipping costs. NUWIWI does not provide prepaid labels or reimburse shipping costs for standard returns.

Overarching Exceptions / Non-Returnable Items

The following items cannot be returned or refunded under any circumstances, regardless of your location:

  • Custom Products: Any items made to order, special orders, or personalized / engraved items.
  • Final Sale Items: We do not accept returns on items marked as "Final Sale" or gift cards.
  • Hazardous Materials: We cannot accept returns for hazardous materials, flammable liquids, or gases.

European Union: 14-Day Right of Withdrawal

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the statutory right to cancel or return your order within 14 days, for any reason and without justification.

  • Shipping Refunds: If you withdraw from the entire contract, we will refund your original payment plus the standard outbound shipping cost. We will not refund any "Express" or premium shipping surcharges.
  • Return Costs: As stated in our standard policy, the customer must bear the direct cost of returning the goods.

International Orders & DDP (Delivered Duty Paid)

We ship global orders DDP to ensure no hidden fees at delivery.

Non-Refundable Duties: For returns from outside the EU, please note that original customs duties and taxes are non-refundable by NUWIWI, as these were paid directly to your local government. You may be able to claim these back from your local customs office with proof of return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.